Service Support

After-sales

Better after service equals longer equipment life, and in addition to a longer warranty, we have prepared other services to ensure that your equipment is up and running. In order to meet the production needs of our customers, providing the machine is only the first part of the service, we can provide you with including and not limited to the following.

One-year warranty for all models
One-on-one technical guidance
Detailed video tutorials
Web-based and on-site troubleshooting services
Online service support with wifi system

Technical Support

We have a dedicated sales and engineering team behind our machines. Solving your equipment problems in a timely manner is always our service objective. With REALSTAR, technical questions about your equipment will be answered professionally. We offer a wide range of technical support to ensure that you can run an efficient production program.

Assist installation and commissioning
Remote technical guidance
Machine optimization support
Door-to-door assistance

Accessory Offerings

REALSTAR is equipped with a standardized spare parts inventory system, so that both wearing parts and customized requirements can be prepared as quickly as possible. The shortest delivery time and the best quality of spare parts are important reasons for you to choose us, to ensure the supply of critical parts to better support your production plan.

Provide wearing parts
Fast delivery
Meet the customized needs of special parts
Extraordinary measures in the face of urgent customer needs

Multi-directional services

In order to meet the various needs of our customers, we have prepared more comprehensive service options, not only to ensure that everything is responded to, but also to help you in the fastest and most convenient way. REALSTAR will prepare professional online customer service and experienced local field technicians to respond to your questions.